Frequently Asked Questions

About Our Decants

What is a decant?

A decant is a smaller sample of a fragrance transferred from the original bottle into a travel-sized atomizer or vial. It lets you experience a full fragrance on your skin without buying a full bottle.

Are your fragrances authentic?

Yes. We source genuine, authentic fragrances and carefully transfer them into clean atomizers. We do not sell imitations or knockoffs.

What sizes do you offer?

Sizes vary by fragrance. Check each product listing for available sizes. If you don't see the size you want, email us at contact@sugescents.com.

How long will a decant last me?

A 5ml decant is roughly 50–75 sprays — typically enough for 1–3 months of regular use. A 10ml decant can last 3–6 months.

Fragrance Questions

How do I know which scent is right for me?

Start by thinking about when and where you'll wear it — work, dates, casual outings, or special occasions. Not sure? Ask Alfred, our fragrance guide, or email us at contact@sugescents.com.

What do top, middle, and base notes mean?

Fragrances evolve over time. Top notes are what you smell immediately after spraying. Middle (heart) notes emerge after 15–30 minutes. Base notes are the lasting dry-down that lingers for hours.

What is longevity and projection?

Longevity is how long a fragrance lasts on your skin. Projection (also called sillage) is how far the scent radiates from your body. Both vary by fragrance and skin type.

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times depend on your location and selected shipping method.

Do you ship internationally?

Currently we ship within the US. International shipping may be available in the future — follow us for updates.

How are decants packaged?

All decants are securely wrapped and packed to prevent leaks or breakage during transit.

Returns & Refunds

Can I return a decant?

Due to the nature of fragrance products, all sales are final. We cannot accept returns or exchanges once a product has been shipped.

What if my order arrives damaged or incorrect?

Contact us within 14 days of delivery with photos or a video and we'll make it right. Email contact@sugescents.com.

Can I cancel my order?

Orders can be canceled within 12 hours of purchase if they haven't shipped yet. Email us as soon as possible.

Still have questions?

We're happy to help. Reach out at contact@sugescents.com and we'll get back to you.